Frequently Asked Questions

Everything you need to know about your sustainable essentials.

What materials are used in Y.O.U Underwear?

We use 100% GOTS certified organic cotton for all our products. This ensures our underwear is soft, breathable, and free from harmful chemicals or pesticides.

How do I find my perfect fit?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

What is your return policy?

Due to hygiene reasons, we can only accept returns on unworn items in their original, unopened packaging within 30 days of purchase.

Where do you ship and how much does it cost?

We ship worldwide. UK standard delivery is £3.95 (free on orders over £50), and international shipping rates are calculated at checkout based on your location.

How should I care for my organic cotton underwear?

To prolong the life of your garments, we recommend machine washing at 30°C and air drying. Avoid tumble drying to maintain the integrity of the organic fibers.

Is your packaging eco-friendly?

Yes, all our orders are shipped in 100% plastic-free, recyclable, or compostable packaging to minimize our environmental impact.